Visit the Quest and National Benchmarking Service (NBS) website

Quest is a quality assurance award recognised by the Leisure Industry.  It defines industry standards and good practice and encourages their application and development in a customer-focused management framework in two distinct areas:

1.	Quest Facility Management aimed at Sports and Leisure Facilities
2.	Quest Facility Management aimed at Sports and Quest Sports Development

Both awards assess the Centre according to a number of different criteria including:

   Programming & Sports Development Equipment

   Customer Care

   Health & Safety

   Customer Feedback

   Marketing & Pricing

   Changing Rooms

   Environmental

   Maintenance

   Housekeeping

   Cleanliness

   Continuous Improvement

Many of our sites have either already achieved the Quest Facilities Management or are currently working towards their award.

In August 2006, D C Leisure achieved a score of 73% and was achieved Quest Sports Development award based on our swimming lesson programme which makes us the first Leisure Management Contractor to achieve this in the country. All of our Centres with pools follow our Swimming Academy programme and with this award we will continue to raise our service further over the forthcoming years.

As a customer of one of our Leisure Centres you can have the confidence that your local Leisure Centre is continually seeking to improve their standards of the activities on offer and the Leisure Centre itself.